Tickets FAQs
To ensure our guests have the best experience possible, we have limited the number of visitors that can be in the Center at one time. All guests buying tickets online OR at the door will be required to make a reservation for an entry time.
Advanced Purchase - Best Value and Guaranteed Entry
- Upon your arrival to the Center, you will enter the "I Have Tickets" line at the start of your reservation.
- Please note during peak periods such as holidays, Spring break and Summer there may be a small wait upon entering the reservation line.
Walk-Up Purchase
- If you purchase tickets at the door, you will be required to reserve the next available time slot. You will enter the 'I Have Tickets' line at the start of your reserved entry time. The only way to guarantee your entry is to reserve your tickets online.
- Please note, during peak times, we may sell out of walk-up tickets. The only way to guarantee your entry is to purchase your tickets on advance online.
Once inside, stay as long as you like.
When booking your ticket you will be asked to select a date and time for your arrival. This helps us make your experience more enjoyable by reducing queue times, speeding up your entry in to the attraction and reducing crowding. Once inside the attraction, you may stay as long as you like
For the best price, book online at least 24 hours in advance of your visit.
Reserved tickets are any tickets purchased on our website or at the Center.
Unreserved tickets are tickets purchased or received from our third party partners. Guests that are a half hour late or more for their reservation are required to use this line as well. Unreserved tickets enter the Center as soon as possible when there are open reservations.
To ensure our guests have the best experience possible, we limit the number of visitors that can be in the Center at one time. There are 30 minute windows between reservation times to control capacity in the attraction. This creates a better experience for all our guests!
Guests that are a half hour late or more for their reservation will enter the "I Have Tickets" line, but may experience a longer than usual wait time.
